Returns & Refunds

1. Our return window

You may request a return within 14 days of the delivery date. Because these are ingestible health products, we can only accept returns of items that are unopened, unused, and in their original sealed packaging. For your safety and that of other customers, opened or unsealed products cannot be returned or resold.

2. Non-returnable items

• Opened, used, or unsealed products;
• Products returned after the 14-day window;
• Free gifts or promotional items;
• Products not purchased through vibefarma.com/us.

3. How to start a return

Email usa@vibefarma.com with your order number and the item(s) you wish to return. We will confirm eligibility and provide a return authorization and the return address. Please do not send items back without authorization — unauthorized returns may not be refundable.

4. Return shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend a trackable method; we are not responsible for items lost in return transit.

5. Refunds

Once we receive and inspect your return, we will email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days (your bank may take longer to post it). Original shipping charges are non-refundable. If you received free shipping, our actual outbound shipping cost may be deducted from the refund.

6. Damaged, defective, or wrong items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and your order number. We will replace it or refund it in full, including shipping, at no cost to you.

7. Exchanges

We do not offer direct exchanges. If you need a different product, request a return (if eligible) and place a new order.